We're Hiring!

Title: 2024-2025 Community Receptionist

Position Type: Student

Search Type: External - minimum 7 days

Department: 77R000 - University Housing

Division: 5R1000 - Student Affairs

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Non-Exempt

Schedule Type:  Part Time, No Benefits (less than 20 hrs per week)

Hours Per Week: 20

Additional Schedule Details: Must be willing to work some weekends, evenings, or nights.

Posted Salary Grade: Minimum $8.00 per hour

Contact Person: Holly Bowen

Job Summary/Basic Functions

EKU Housing & Residence Life is seeking students for the Community Receptionist (CR) position for the 2024-2025 academic year. Community Receptionists work the front desk to provide customer service, administrative assistance, and community engagement in each of our residential communities.

Community Receptionists are responsible for greeting visitors, answering calls, answering questions,and referring calls or students to appropriate staff members,

Community Receptionists must display a professional, attentive, friendly, helpful attitude while working.

Greet residents and visitors in a friendly and professional manner.
Monitor access to the residence hall, enforcing policies and procedures.
Maintain accurate records of resident interactions, incidents, and key inventory.
Assist with room key check-in/check-out procedures for residents and guests.
Foster a sense of community by promoting hall events and activities.
Encourage resident involvement in hall events and initiatives.
Serve as a resource for residents about campus resources and services.
Collaborate with other Residence Life staff to address resident concerns and promote a positive living environment.
Follow established protocols in the event of emergencies or crisis situations.
Maintain knowledge of emergency procedures, including fire evacuation routes and safety protocols.
Maintain cleanliness and organization of the front desk area.

Minimum Qualifications

• Current enrollment as a full-time student at EKU.
• Strong communication and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Dependable, responsible, and able to exercise sound judgment.
  

Preferred Qualifications:

• Knowledge of campus resources and services preferred.
• Previous experience in a customer service or administrative role is a plus.

Job Duties:

• Enforce the Visitation Policy, which requires accurate and consistent practice of allowing two guests per resident and requiring that guests be escorted by their hosts at all times. - (Essential)
• Convey accurate information to individuals requesting assistance over the telephone or in person. - (Essential)
• Contact the appropriate personnel in case of a crisis or emergency. - (Essential)
• Monitor the front desk and lobby area for unacceptable behavior and address or communicate any problems or policy violations to appropriate staff member - (Essential)
• Utilize StarRez to confirm occupancy, check students in/out, enter work orders, - (Essential)
• Complete daily operational checklists. - (Essential)
• Assist in implementation of emergency procedures and crisis response. Respond to policy or living community concerns by contacting Residence Life staff or University Police - (Essential)
• Attend required meetings and trainings as scheduled. - (Essential)

Sponsorship: This position is not eligible for visa sponsorship.

Open Until Filled: Yes

Special Instructions: The CR is NOT required to live on campus. This position will require some evening and weekend hours, and/or last-minute desk coverage. The CR is supervised by the Community Desk Manager (CDM) and Graduate/Residence Hall Coordinator (G/RHC). This appointment is for one full academic year. Must attend and actively participate in Fall Training (August) and Spring Training (January). Perform additional duties and special assignments as directed by the CDM and G/RHC.

AA/EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon satisfactory background check.