We're Hiring!

Title: Welcome Center Coordinator

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 30R003 - StudentSuccess,Outreach&Opportunity

Division: 5R0000 - Student Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Driver

FLSA: Exempt

Schedule Type:  Full Time (37.5 hrs per week or more)

Hours Per Week:

Additional Schedule Details:

Posted Salary Grade: Exempt - 45

Retirement:   KTRS 

Contact Person: Heather Brent

Job Summary/Basic Functions

The Welcome Center Coordinator serves as the primary hospitality and front-desk receptionist for the Whitlock Building and Welcome Center. This position ensures that both prospective and current students, along with families, alumni, and campus visitors, are welcomed and supported with professionalism and care. The Coordinator organizes visit logistics, manages daily operations, supervises student workers, and provides administrative support to create a seamless, high-quality experience that reflects EKU’s mission and values.

Minimum Qualifications

Education: Bachelor's degree required.

Experience: Two years of related experience in hospitality, customer service, office administration, or event coordination. Experience in university admissions is welcomed. Supervisory experience preferred.

Licensure & Certifications:

Preferred Qualifications:

Job Duties:

• 30%% - Serve as the primary receptionist and hospitality lead for the Welcome Center, welcoming prospective and current students, families, alumni, and visitors. Provide check-in services, wayfinding assistance, and general university information in a professional and supportive manner. - (Essential)
• 25%% - Organize, schedule, and coordinate campus visits, including logistics for prospective student visits, faculty/staff meetings, student panels, group visits, and tours. Ensure smooth transitions between scheduled activities and high-quality visitor experiences. - (Essential)
• 20%% - Recruit, train, schedule, and supervise a team of student workers. Provide coaching, assign responsibilities, and monitor performance to ensure efficient operations and excellent service delivery. - (Essential)
• 15%% - Provide administrative and operational support for the Welcome Center, including inventory management of print and promotional materials, space and room scheduling, records management, and communication with campus partners. - (Essential)
• 10%% - Track and monitor visit registrations, attendance, and visitor feedback. Generate reports and use data to anticipate upcoming needs, support continuous improvement, and contribute to divisional enrollment and retention strategies. - (Essential)

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Open Until Filled: Yes

Special Instructions:

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.