We're Hiring!

Title: Counselor, Central Stu Svcs

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 30R003 - StudentSuccess,Outreach&Opportunity

Division: 5R0000 - Student Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Driver

FLSA: Non-Exempt

Schedule Type:  Full Time (37.5 hrs per week or more)

Hours Per Week:

Additional Schedule Details:

Posted Salary Grade: Non Exempt - 43

Retirement:    

Contact Person: derek.goode@eku.edu

Job Summary/Basic Functions

The Counselor will join a team of Central Student Services staff servicing both undergraduate and graduate students with support for Financial Aid, Student Accounting, Registration, and other student related needs. The position will provide efficient and timely customer service to all customers, with specific focus on both telephone and in-person traffic. The counselor will be able to communicate clearly and effectively to the customer concerning the university processes. The counselor will also ensure the accurate translation of escalated student concerns while also remaining a participant in the total resolution of any issues.

Minimum Qualifications

Education:

Experience: One year of related experience required. Experience with customer service in higher education or office setting preferred.

Licensure & Certifications: Certification from a 4-year university or bachelor’s degree required.

Preferred Qualifications:

Provides financial aid, billing, and registration assistance counseling that requires detailed knowledge and familiarity with organizational policies, procedures, applicable laws, and program services available. The position necessitates strong communication and interpersonal, analytical, organizational, problem solving, and public relations skills, and knowledge of student services. The nature of the work provides self- regulation of routine work. Advice and guidance from the supervisor is available as necessary. Incumbent performs a range of regulated tasks, both independently and within a team, with variation in the work pattern. Incumbent performs a range of regulated tasks, both independently and within a team, with variation in the work pattern. As the primary point of contact for the assigned functional unit, the incumbent will use independent decision making skills to determine training and documentation needs within both the functional unit and Central Services. These responsibilities require high attention to detail and the ability to facilitate collaboration and communication across units.

Job Duties:

• 35% - Manage the front desk services of the Central Student Service Office including coordination of front-desk activities, training student issues, and the day-to-day operations of the student worker positions within Central Student Services. - (Essential)
• 35% - Provide support to the telephone queue for the Central Student Service Office, striving for quick and clear responses to customer inquiries. Where appropriate, the counselor will also provide excellent intake and escalate student concerns to the appropriate channels. - (Essential)
• 25% - Advise and counsel prospective and current students and families on policy and processes, unique circumstances for individual applicants, and options for funding a college education, navigating the university billing, and facilitating course registration efforts. - (Essential)
• 5% - Supports the office functions by completing all other duties and special projects as assigned. - (Essential)

Sponsorship: Visa sponsorship will be considered on a case-by-case basis, depending upon the needs of the unit, available sponsorship budget, and the qualifications of the candidate.

Funding Source: Institutional

Open Until Filled: Yes

Special Instructions:

AA/EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon satisfactory background check.